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Terms of Use of this Web Site

We are committed to ensuring the privacy of your personal information. We have a number of policies that ensure the privacy of your personal information at all times.

Acknowledgment and acceptance of terms and conditions

This web site is owned and operated by Pest Free Australia® Limited (ABN 12 082 255 767) (the "Operator"). By accessing, browsing or using this web site, you agree to these terms, conditions and disclaimers as amended from time to time ("Terms & Conditions") and acknowledge that you have read and understood these Terms and Conditions. By purchasing an item from this web site and/or by completing the registration process to become a member of the Operator's web site ("a Member"), you expressly agree to be bound by these Terms and Conditions.

The Operator may amend these Terms and Conditions from time to time. Any amendment will be effective immediately. Your continued use of this web site after any amendment becomes effective, constitutes an agreement by you to abide and be bound by these Terms and Conditions, as so amended.

• 1. Purchase of Products Agreement
  • 1.1 At the 'Pest Free Australia's Online Store' section of the site ('Online Store'), Pest Free Australia:
    • (a) advertises certain products for sale ('Product' or 'Products'); and
    • (b) lists the price for each Product ('Purchase Price').
  • 1.2 You can make an offer ('Offer') to purchase a Product from Pest Free Australia at the relevant Purchase Price, by:
    • (a) accessing the Online Store;
    • (b) selecting the Product or Products with the respect to which you wish to make an Offer, and clicking the 'add to cart' button;
    • (c) inserting the 'quanitity' of the Product or Products that you require, and clicking the 'checkout' button;
    • (d) selecting the 'Shipping Destination' that you required and clicking the 'continue' button;
    • (e) selecting the 'Shipping Method' that you would prefer and clicking the 'continue' button;
    • (f) competiting the 'Customer Details' Form and clicking the 'continue' button; and
    • (g) providing your 'Payment Details' at our Secured Online Credit Card section of the Site (directone) and clicking the 'continue' button.
  • 1.3 Pest Free Australia is deemed to have accepted ('Acceptance') the Offer when DirectOne.Com card services sends an email message to you, confirming that the payment of the Purchase Price ('Payment') has been processed.
  • 1.4 Payment will be process by NAB Card Services simultaneous to Acceptance. Payment must be made by credit (Bankcard, MasterCard, Visa, or Amex).
  • 1.5 An agreement ('Agreement') exists between You and Pest Free Australia, for you to purchase from Pest Free Australia the Product or Products with the respect to which you have made an Offer, upon Acceptance.
  • 1.6 The entire Agreement consists of
    • (a) the offer;
    • (b) the Acceptance; and
    • (c) the Terms and Conditions.
  • 1.7 Each seperate Offer and Acceptance, together with the Terms and Conditions, forms a seperate Agreement.
  • 1.8 Pest Free Australia will delivery the Product or Products to You:-
    • (a) at the address for delivery ('Delivery Address') provided by You in the Customer Details Form in the Offer;
    • (b) by way of the Shipping Method selected by You in the Offer;
    • (c) at the price ('Shipping Price') that corresponds with the Shipping Method selected by You in the Offer; and
    • (d) within a time that is, at the discretion of Pest Free Australia, feasible. Allow up to 7 days for delivery in Australia.
  • 1.9 Anyone at the Delivery Address who receives the Product or Products is deemed to be authorised to receive the Product or Products.
  • 1.10 Property and risk in the Product or Products passes to You upon delivery to the Delivery Address.
  • 1.11 Pest Free Australia will only issue a refund ('Refund') to You for the Product or Products, provided:-
    • (a) You return your faulty or damaged product or products in the same condition as your recieved them
    • (b) to the Shipping Address ('Shipping Address') you provided when you placed your order
    • (c) within either:-
      • (i) Thirty (30) days from the date the Agreement is made, if the Delivery Address is outside Australia; or
      • (ii) Seven (7) days from the date the Agreement is made, if the Delivery Address is inside Australia.
  • 1.12 The Shipping Price is not refundable
  • 1.13 A replacement Product or Products with respect to an Exchange will be delivery to you by way of:
    • (a) express post, if the Delivery Address is inside Australia; or
    • (b) airmail, if the Delivery Address is outside Australia; or
    • (c) courier, if requested by You (but will incur an extra charge for shipping, being the difference between the cost for shipping by courier and the cost for shipping by airmail).
  • 1.14 You must not:
    • (a) engage in the business of re-selling, distributing and/or supplying to any third party, whether through a web site or any other means, any Product/s that You have purchased from Pest Free Australia pursuant to an Agreement; and
    • (b) represent Yourself as Pest Free Australia or as an agent or sub-contractor of Pest Free Australia, by making any unauthorised use of any trade mark and/or copyrights owned by Pest Free Australia or by any other means.
• 2. Information You Provide
  • Please take a few moments to read these terms and conditions prior to ordering any products from this web site. These terms and conditions govern the use of this web site and the purchase of any products from it. Should you have any questions or wish to clarify the meaning of any of these terms and conditions, please contact us prior to ordering any products from this web site.
• 3. Pricing Information
  • When a product appearing on this web site is subject to export from Australia. Because exported products are not subject to Goods and Services Tax ("GST"), all prices displayed exclude GST. For goods that will be delivered to an address in Australia, the amount of tax that applies to the order will be calculated and included in the total price on the Payment screen.
• 4. Information you provide to us
  • You agree to:
    • • provide certain current, complete, and accurate information about yourself as prompted to do so by this web site; and
    • • maintain and update this information as required to keep it current, complete and accurate.
    All information provided by you when you sign up to become a Member or which you provide when placing an order is referred to in these Terms and Conditions as "User Information". When you provide any User Information you are representing and warranting that all of the information provided is true and correct and are agreeing to indemnify the Operator for any losses, costs, expenses or damages that the Operator may suffer if any of this information is not correct.
    
    You should review the Privacy Statement for further information concerning the collection and usage of User Information. You grant to the Operator the right to disclose aspects of your User Information as expressed in the Privacy Statement .
    
    If any User Information provided by you is incomplete or inaccurate or you attempt to transmit any material of any kind to this web site which contains a virus, malicious computer code or another harmful component, or you otherwise attempt to alter any of the content of this web site, or you are otherwise in breach of these Terms and Conditions, the Operator retains the right to terminate your rights to purchase products or services from this web site and to prosecute you to the fullest extent of the law.
    
    You acknowledge and consent to the disclosure by the Operator to any law enforcement agency in any jurisdiction that is investigating any breach or suspected breach of any law in any jurisdiction of your identity or other information provided by you to this web site, upon being requested to do so by that law enforcement agency.
• 5. Delivery
  • Information relating to Delivery Times are displayed in your web browser after your order has collected on the website. Any delivery times given on this web site are indicative only. The Operator will not be liable for any failure to observe these delivery times. You understand and agree that you shall not be entitled to withdraw or modify any commitment made for the purchase of products from this web site once that commitment has been made for any reason, including without limitation, due to any delay in delivery.
• 6. Returns
  • You agree to be bound by the terms of the Returns Procedure and the Operator's liability is limited as expressed in that policy and these Terms and Conditions.